Warranty Policy

 

Hulasi provides a Lifetime Warranty for plating of all our Rhodium, 18k Gold and Rose Gold plated silver jewellery pieces, ensuring you can enjoy the jewellery the way you want to!

 Claim Process:

  1. Capture a photo of the tarnished item.
  2. Email hulasisilver@gmail.com with your order number, photo evidence, and the claim.
  3. Self-ship the product to our official address (1861/139 Tri Nagar, Delhi, 110035, India) and share courier details with AWB number.
  4. Upon receiving the product, and inspection we will give store credit in the form of a coupon code based on the credit terms given below which will be valid for 6 months from the issue date. 

 

Credit Terms:

- 0-6 months: 50% of invoice value
- 6-12 months: 25% of invoice value
- After 12 months: 15% of invoice value

 

Exclusions from Warranty:

- Damage or breakage because of wear and tear.
- Third-party resizing or alterations.
- Damage to zirconia crystals or pearls due to mishandling.
- Loss of crystals or stones on the jewellery

 

Jewelry Care Tips:

Please refer to  

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