What does 92.5 Sterling Silver mean?
92.5 Sterling Silver means the jewelry contains 92.5% pure silver and 7.5% other metals (usually copper) to make it strong and durable for daily wear.
Are the products handmade or machine-made?
Most of our pieces are handcrafted by skilled artisans to maintain uniqueness and traditional beauty.
How long will it take to receive my order?
We usually dispatch within 1–2 business days, and delivery takes 3–7 working days, depending on your location.
Do you offer free shipping?
Yes, we offer free standard shipping but only on orders priced 650 or more.
What is your return/exchange policy?
We offer 7-day hassle-free returns/exchanges for unused and undamaged items. Custom or personalized orders are non-returnable.
What if I receive a damaged or incorrect product?
We’re really sorry! Please contact us within 48 hours of delivery with photos, and we'll arrange a quick replacement or refund.
How do I return a product?
Contact our support team with your order number. We’ll arrange a reverse pickup or guide you through the return process.
Is your silver jewelry safe for kids and babies?
Absolutely. We ensure all our baby and kids jewelry is made from nickel-free, lead-free, and safe for sensitive skin.
Do you offer free silver plating?
Yes, We offer free silver plating for lifetime.